Alchemical Thoughts

Deleting the profile

Posted on: October 2, 2009

The service, which describes itself as a content hub and identity management platform, just has a very long way to go before it becomes a good content hub and identity management platform. I got an account back when their beta was closed, and after a few months of toying with it, it just could not meet my needs. Here are some of the problems I found:

  • A limited number of services available. It has a a very small list of services you can bring in: Flickr, Facebook, Twitter, and rss feeds (which can allow you to bring in your blog, for instance), Delicious, and one or two other things. Given the many services out there, they need to expand this list.
  • The service "does not play well" with Facebook. From the beginning, the folks claimed that you could connect your Facebook status to their service. This never worked, and as of today, when I finally made the decision to hit the delete button, it was not working. I saw some notes on their forums that Facebook apparently was giving them difficulties with importing photos into the service. Now, I don't use Facebook for photos much. I use Facebook for photos for the FB library's page, but not for personal use. So, this was not a big issue, but the status and feed integration was definitely a desired feature, and I saw no indication it would get fixed any time soon.
  • Feeds. I pulled in the feeds from my blogs and my delicious account. I noticed that updating the feed over on from the blog was not very expeditious. I made a post this morning earlier, and had not picked it up yet. There was no option to refresh the feed when logged in, and no note or indication in their help about how long it could take for a feed to update. A content hub does not work very well if it does not update in a timely matter.
  • Their help forums. While there is an e-mail for questions and support, most of the help is routed to their forums. For the forums, which are powered by some third party, you have to register (again). This was very off putting for me. I already registered for your service, and you are going to make me jump another hurdle so I can send you feedback, feedback which you claim to welcome? No, thanks.

Overall, it was a good experiment. I got some ideas of things I would like to accomplish in terms of social networking and 2.0. The idea of putting all (or a lot of) my content online in one place is very appealing. That you can control and create personas (public, private, so on) and have your visitors see just what you indicate sounds very good. But at this point in time, the service was simply too limited, and to be honest, it does not do anything that I cannot do on Facebook or even here on Vox. So, not seeing any real point, I finally made the decision to delete the account. Maybe if the service improves substantially, I would be willing to give it another try. For now, it did not work for me, and on the basis of my experience I would not recommend it.

I am still interested in something that can centralize my social network profiles, so I will continue searching. If anyone has any suggestions, feel free to let me know.

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October 2009
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